Telesales and Customer Support Executive
Job role: Telesales and Customer Support Executive
Effective date: September 2025
Reporting to: Commercial Manager
Based at: Glebe Farm Foods
The role
The primary function of the Telesales and Customer Support Executive role is to help maximise profitability for Glebe Farm Foods, for current and future activity, through the provision of excellent customer and sales team support, and the proactive administration of any internal / external customer related issues. With a passion for food, customers and an enthusiastic approach, the Telesales and Customer Support Executive will handle administrative duties, liaise internally with other departments, and promote customer satisfaction. The Telesales and Customer Support Executive will aim to maximise sales, foster strong customer relationships and ensure a seamless customer journey.
Who We are
We are an independent business led by brother and sister team, Philip and Rebecca Rayner on our family farm, north of Huntingdon, in Cambridgeshire. At Glebe Farm Foods, oats are more than just a crop – they are our obsession, our passion, and our way of life. We take great pride in delivering the highest quality and purest British gluten free oats, supplying customers and manufacturers right around the world. From field, to farm to food, we meticulously handle every step of the process, from growing to processing, to ensure unparalleled quality. Under our PureOaty brand, we offer a range of tOATtally tasty products, including oat drinks, granolas, and porridges, made with unwavering dedication to quality ingredients and sustainability, all certified 100% gluten free by Coeliac UK.
the responsibilities
Key aspects of the role include:
• Drive Sales Growth: Proactively engage with new and existing customers via telephone and email to find opportunities, promote our product range, and close sales.
• Exceptional Customer Service: Handle inbound customer enquiries efficiently and professionally, providing accurate information and tailored solutions.
• Order Management: Oversee the entire order cycle, from first receipt and confirmation through to dispatch and delivery, proactively managing any issues.
• Query Resolution: Act as the first point of contact for all customer queries, diligently chasing and resolving account and order-related issues with accuracy and speed.
• Relationship Building: Build and keep strong, positive relationships with our valued customers and internal stakeholders.
• Database Management: Accurately update and maintain customer information on our CRM and sales databases.
• Internal Liaison: Collaborate effectively with internal departments (e.g., Sales, Accounts, Logistics, Production) to ensure smooth operations and prompt information flow.
• Sales Support: Help the wider Sales and Marketing teams with administrative tasks and promotional activities as needed.
Skills and experience
• Proven Sales Acumen: Demonstrable experience in telesales or a similar proactive sales role is highly desirable.
• Customer Service Excellence: A genuine passion for customer service with a proven track record of delivering outstanding support.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to engage confidently with a diverse range of customers.
• Organisational Skills: Highly organised with meticulous attention to detail, capable of managing multiple tasks and deadlines in a fast-paced environment.
• Problem-Solving Attitude: Proactive and resourceful in identifying and resolving customer issues independently.
• Team Player: Ability to work collaboratively within a team and build strong working relationships.
• Tech Savvy: Proficient in using CRM systems and MS Office. Experience with Sage 200 is a plus.
• Adaptability: A flexible approach and a keenness to learn and grow within our supportive team.
