Terms & Conditions


Managing Cookies

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Delivery Schedule

We aim to deliver your order as soon as possible. Orders received by 11:59am for delivery on the UK mainland should arrive three business days later by carrier or Royal Mail.

Customers ordering for delivery outside the UK mainland will be contacted by e-mail to confirm delivery timeframe & costs.

We request you to have your place of work or where someone is guaranteed to be available to sign, as your delivery address. The reason for this is that we require an authorised signature upon receipt of your goods.

Limitations

We use carriers and Royal Mail to deliver your order. We will ask for your delivery to be made “before the close of work” which usually means 5:30pm on the nominated day. We are unable to specify or guarantee a delivery time. We will not be able to offer delivery on a Saturday, Sunday or Bank Holiday / Public Holiday.

Currencies & Costs

Glebe Farm Foods Ltd. are based in the UK so naturally deal in £ GBP. Any and all prices listed on this site are in £ GBP and are inclusive of tax, if and when applicable.

UK mainland orders which total £ 40.00 or more and are received online will be delivered free of charge.

Orders which do not reach the above values will attract a charge of £5.99

Orders for delivery other than mainland UK will be contacted by e-mail to inform you of the cost & delivery day.

Orders that weigh 30 kilos or more will attract a surcharge of £5.99 per every 30 kilos.

Your Satisfaction

We endeavor to achieve your 100% satisfaction. If for any reason you do not feel totally satisfied with your products or the service you have received from us, we need to know. Please e-mail office@glebe-flour.co.uk alternately telephone us on 01487 773282

Returns & Order Cancellation

If the goods delivered are faulty or not as described the goods can be returned to us within 7 days at our expense. For help and/or advise phone 01487 773282.

If you wish to cancel your order before dispatch please e-mail office@glebe-flour.co.uk or telephone us on 01487 773282 and we will stop the order process and if already charged to your credit card will issue a complete refund.

Out of Stock Situation

If we are out of stock and unable to fulfill your entire order we will contact you to verify if you require a substitute or a deduction on your invoice. We can always hold your order until we obtain more stock, or we can process the order without the out of stock item. Whichever you choose the minimum value for free delivery will be the final price of the order which must fit into the categories above.

VAT

All prices shown are inclusive of VAT at the rate in force on the date of order for the products that are applicable for VAT.

Website Transactions

We use Sage Pay to collect/process transaction information. View SagePay’s Security Policy at www.sagepay.co.uk/policies/security-policy

Age Restrictions

We will only process orders from customers who are eighteen years or over. This is for reasons of Licensing of Alcohol and Credit Card use.

By placing an order with Glebe Farm Foods Ltd. you confirm that you are eighteen years or over.

If our carriers are in doubt of the age of a recipient and the order contains alcohol they will request to see a formal ID. In the event this is not satisfactory they are not permitted to leave the order. Return charges will apply in these circumstances and these can be upto four times the original delivery charge.

Alcohol Sales Outside of the U.K.

Glebe Farm Foods Ltd. will not process an order containing alcohol to anyone who’s delivery address for the order is anywhere outside of the U.K.

www.glebefarmfoods.co.uk has been designed to disable the alcohol section of the site in the event that someone from outside the U.K. visits the online shop.

If however someone from outside the U.K. is able to order and pay for alcohol from this site, we reserve the right to cancel and refund that order.

Privacy & Data Protection Policy

Your personal details are very precious to us and we will never share them with an outside party or agent who is not directly related to your goods being paid for and delivered to you. We will collect personal information when you register with Glebe Farm Foods Ltd.. This information is used to enable us to process and deliver your order. By registering your details on our web-site you consent to Glebe Farm Foods Ltd. maintaining, recording, holding and using personal data we collect about you. Information can also be collected to allow Glebe Farm Foods Ltd. to send you newsletters and offers, which we feel, would be of particular interest to you. If you prefer not to receive our newsletter or our own targeted offers please e-mail office@glebe-flour.co.uk or telephone us on 01487 773282.

In addition Glebe Farm Foods Ltd. will use the information held to make offers based on your preferences, such as dietary restrictions, preference of wine, new product availability etc. This information may be shared with companies within the Glebe Farm Foods Ltd. group of companies and may be combined with data about you from other companies (E.g. our bankers). If you do not wish for your information to be shared please e-mail office@glebe-flour.co.uk or telephone us on 01487 773282.

Disclaimer

Glebe Farm Foods Ltd. has taken every effort to ensure that the information on this web-site is correct, accurate and up to date. However, Glebe Farm Foods Ltd. takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Neither shall we be held liable to any individual or business for any damage or loss which may occur from the use of any matter contained on this web-site.

All text and graphics on this web-site, unless specified, are directed solely at those who access the web-site from the UK mainland. We make no representation nor will we be held liable for any action placed upon the web-site, in any form, by anyone, from other locations.

Glebe Farm Foods Ltd. assumes no responsibility whatsoever for any links to the Internet or third party web-sites from this web-site. Once you activate these links we will not be responsible or liable for the content of any other web-site on the Internet, which you may visit from this site.

Who you are dealing with

Address:
Glebe Farm Foods Ltd.
Glebe Farm
Kings Ripton
Huntingdon
Cambridgeshire
PE28 2NL
United Kingdom

Registered Number:
06478787

Telephone:
+44 (0) 1487 773282

e-mail:
office@glebe-flour.co.uk

Licensed to retail Intoxicating Liquor of all descriptions OFF the premises via the Internet.